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DEEP DIVE ON SERVICENOW’S PURPOSE BUILT PRODUCT FOR FINSERV OPERATIONS


Recent market disruptions, including COVID-19 have highlighted that innovation to front-office engagement channels alone is not enough. To truly become customer-focused, financial institutions must solve the fragmentation of systems and processes that are found in middle and back-office operations. They need a single system of record that provides a complete lens into the customer experience

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Articles

HOW PROCUREMENT AUTOMATION CAN HELP BANKING AND FINANCIAL SERVICES


The banking and financial services industry is severely affected by the global financial crises. They are in a state of flux due to regulatory confinements and the market’s increasing demands. For the past few years, the banking and financial services sector has been under intense pressure to meet market expectations while complying with strict regulations.

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Articles

WHY FINANCIAL INCLUSION NEEDS TO REACH EXCLUDED CASH-HEAVY SOLE TRADERS


While we applaud efforts to promote financial inclusion and encourage uptake of non-cash payments in the wake of the Covid-19 pandemic, the financial industry and government bodies need to remember a crucial sector of society that’s in danger of being left behind – the small businesses that are the backbone of any nation’s economy. read

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Articles

5 TECH TRENDS THAT ARE SHAKING UP THE FINANCIAL SECTOR


The use of fintech or financial technology is becoming increasingly widespread. Chances are that you’re using it, too, even if you don’t realise it. The developments in this area are a pretty positive thing, designed as they are to make personal financial management easier and improve financial literacy. As fintech experiences its meteoric rise and