OneConnect Announces ADS Ratio Change

OneConnect Financial Technology Limited, a leading provider of technology services to financial institutions in China, announced today that it will change the proportion of American Depositary Shares (“ADS”) that represent…

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2023 China International Conference in Finance

July 6-9, 2023, Shanghai, China

The China International Conference in Finance (CICF) provides an open platform that brings worldwide scholars together to present current research and stimulate new development in finance. CICF presented its first conference in 2002. Over the years, CICF has grown to be one of the leading finance research conferences in the world. CICF invites papers from all areas of Finance. In addition, we would like to encourage authors to submit to the special sessions with China Focus.

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2023 UBC Summer Finance Conference

July 27, 28, and 29, 2023 | Westin Bayshore, 1601 Bayshore Drive, Vancouver, BC V6G 2V4.

2023 UBC Summer Finance Conference at Westin Bayshore, 1601 Bayshore Drive, Vancouver, BC V6G 2V4.  Registration Fees: Participant: Prior to June 15 registration: Complimentary (includes all meals and events)
After June 15: CAD $150 + tax** (includes all meals and events) Guest: CAD $150 + tax** (includes opening reception, dinner, and farewell lunch) **Tax = 5% GST.

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Oct 11, 2022 

Major players in FinTech are revolutionizing the customer experience with big data analytics and AI technology. From real-world use cases such as predictive modeling for fraud detection, risk assessment, customer experience enhancement, identity management, and much more, this Summit will share insights and strategies on how financial institutions can edge out the competition and provide winning CX with the latest in AI, ML and analytics.

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November 9, 2022 | 2:00pm ET – 3:00pm ET

Paying the bills is a constant concern for every business, but it doesn’t have to be a headache. Automation can remove stress from your accounts payable (AP) processes by helping you reduce errors and accelerate your financial close. There are more options than ever before to use automation to streamline and improve your AP systems, but it can be hard to know where to start or what to do if you get stuck.

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October 11, 2022 | 2:00pm ET – 3:00pm ET

Your growing small or medium business (SMB) may not have the resources that the big players have, but you can still use automation to boost efficiency and cut costs. Your SMB automation options are different from a larger enterprise’s, but they can be customized to meet your SMB’s specific challenges. With the right investments, you too can use automation to get repetitive, rules-based tasks off your teams to-do list.

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October 5, 2022 | 12:00pm ET – 1:00pm ET

Digital World Class™ organizations are continuously transforming their CFO functions to gain lasting advantages over their competitors. Three key strategies to help position CFOs to stay ahead of the competition and move beyond existing ERP systems include investing in digital transformation initiatives, serving as a strategic advisor to the entire business, and turning financial data into actionable insights.

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How Blockchain Payments Bring Economic Relief to Emerging Economies?

Fintech companies have been storming emerging markets for a while. In Latin America, for example, innovations have made it possible for unbanked people to access the financial services they have long awaited. And as mobile adoption has surged in recent years in Africa and Asia-Pacific, new payment solutions have emerged to serve the traditionally excluded.

The results of this fintech revolution are certainly remarkable:
The rise of online transactions, the explosion in e-commerce activity and the growing interest among players in international trade are all factors that are driving economic growth.

However, opening up new opportunities has become a double-edged sword due to cross-border finance. Payment systems are still underdeveloped in most emerging markets and are therefore expensive and slow. Now, modern blockchain-based payment systems usher in a new era of growth.

Let’s see how blockchain technology can have a positive impact on the development of emerging economies.

How Blockchain is Transforming Cross-Border Transactions

In recent years, specialized remittance operators have sprung up to provide near-instant money transfers and reduce deposit costs. However, it takes an average of $13 to send $200 to another country.

The Bank for International Settlements explains that payments must be converted to currency on both sides of the transaction (also known as a “receipt, cash”). This process typically requires manual handling (including customer identity verification) and physical presence. Small businesses and individuals depositing fewer cash volumes globally face even higher fees and waiting times than large retail customers.

By eliminating middlemen, blockchain users benefit from better transaction speeds, profitable transactions, and increased security. Instead of exchanging currencies, blockchain payment service providers allow customers in country A to purchase tokens, which are then sent to recipients in country B within seconds.

The recipient can then exchange them in the currency of their choice. Since this type of payment is usually based on stablecoins, the country’s currency determines the price.

Blockchain users benefit from better transaction speeds, profitable transactions, and increased security by eliminating middlemen. The technology is based on transparency and visibility – once a transaction is made, it cannot be changed or deleted. This reduces errors and the possibility of fraud as anyone can verify the information and consider it to be against the law.

At the same time, distributed ledger technology reduces the risk of errors. Especially when transferring money between different countries, clerical errors or incorrect account numbers can hinder the speed and settlement of transactions. Technology will immediately identify something as a typo – no payment allowed. The payment provider can then contact their customer and correct the destination address.

Blockchain payments are particularly relevant in areas where participation in the digital economy is growing, but where there is no corresponding growth in access to e-commerce-based payment mechanisms. . However, users will need the internet and mobile phones or computers to manage their digital transactions. The good news is that most countries in East Asia, the Pacific, and Latin America have high rates of mobile phone usage – and if needed, customers can go to the provider’s office.

Current problems with blockchain technology

While blockchain is a fast-growing industry, its market size is expected to reach $163.83 billion by 2029, according to Fortune Business Insights. – it’s not all sunshine and rainbows.

Take the blockchain impossibility trio as an example. This means that decentralized networks can’t have it all – they can offer two of the following three advantages: decentralization, security, and scalability.

To illustrate, Bitcoin is decentralized and secure, meaning it’s safe and no individual or group is in charge – instead, all users collectively retain control. However, Bitcoin is not scalable, resulting in transaction latency. It takes 10 minutes compared to the average Bitcoin transaction confirmation time and can process up to seven transactions per second (remember that VISA can complete 1,667 transactions in a second). This, as expected, leads to high transaction costs.

Another great example is Ethereum. Despite being the second largest cryptocurrency in the world, transactions on the platform can be more expensive than others and depending on network congestion, a transaction can take anywhere from 15 seconds. to a few days. The good news is that programmers and developers have already taken steps to upgrade the network to ETH 2.0.

This development plan will allow the platform to process more than 100,000 transactions while significantly reducing costs and delays and being more sustainable. Focusing on interoperability is also another way to make cross-border blockchain payments more efficient. In short, interoperable money and payment blockchain systems like Stellar can find the most optimal solution when it comes to money conversion.

This is because interoperability allows different blockchains to listen to each other and transfer digital assets and data. This better collaboration reduces costs and increases the number of transactions per second.

Cross-border trade brings new opportunities

First, the introduction of digital currency and related technologies will encourage service providers and entire countries to invest in digital infrastructure. The current interest of countries in adopting their own digital currency – Central Bank Digital Currency (CBDC) – shows a growing trend towards non-banking societies. cash and equal access to financial services.

Increased cross-border economic activity will allow people in emerging markets to generate higher incomes, which will stimulate the economy. Having the ability to participate in international supply chains, they can easily purchase goods, services and technologies abroad to diversify their product portfolio and sell them abroad.

Finally, cheaper remittances also help reduce tensions between migrants and the families supporting them abroad. As the Conversation suggests, more than 270 million migrants living and working abroad send money back home in a typical year. And often, it is the migrant families who have to save as much as possible.

Is the blockchain itself innovative enough to disrupt the entire financial system? He is. Its transformative power begins with bringing more and more financial freedom to people in emerging markets – a long-awaited economic relief.

Why Rising US Savings Rate Isn’t Paying Off?

Positive news, yes? Actually, no. The percentage of after-tax income that consumers save personally is known as the personal savings rate. The increment’s 1% increase is an issue. Among 100 people, none spend. Because they may only purchase in certain quantities, they “save.” Their after-tax income that hasn’t been spent rises along with their income.

That may contribute to savings in macroeconomic terms, but that doesn’t mean Americans are better prepared to weather an economic downturn that leads to job losses, reduced bonuses and temporary layoffs. Nor does it help baby boomers prepare for retirement.

Tax cuts benefit the rich

Moody’s Chief Economist Mark Zandi estimates that three-quarters of the increase in the savings rate

since last year’s tax cut is due to the top 10%. The Tax Policy Center reports that after-tax income rose 2.9% for the wealthiest fifth of taxpayers, but only 1.6% for the middle fifth and only 0.4% for the 1st. /5 is lower. This is normal for the tax cut process. Overall, personal income tax has fallen as a share of income, from 9.6% in 2017 to 9.2% the following year, according to the Congressional Research Service. But according to the historical pattern, the rich benefit the most. The researchers concluded:
“Most of the tax cuts go to high-income businesses and individuals, who are less likely to spend on the increase.”

This is where the problem is. Savings may grow, but much of it sits dormant, stored in bank accounts and stock portfolios rather than boosting demand or providing a real cushion in the event of a recession. . Worse still, it’s clear that rising income inequality is actually holding back investment and growth, as critics have long argued.

At risk in case of emergency

So most Americans didn’t increase their savings rate. Why? They struggle to meet the cost of living. A famous survey by the Federal Reserve found that two-fifths of American households
no reserves to deal with emergencies of $400. Those in the bottom quintile spend 40% of their income just paying off debt, even owed just $40 to their local snack bar. They certainly do not benefit from the increased savings rate.

Median household income was $61,000 in 2017, up $20,000 since 2000, according to the US Census Bureau. But the median household debt is $137,063, more than double from $50,971 at the turn of the century. While there are few statistics on the debt-to-personal income ratio, it has certainly increased for the poor while falling for the rich. Gini out of the bottle

Another approach is to look at a savings account.

Only 28% of households with incomes of $25,000 or less even have a savings account, compared with about 60% for households with incomes of at least $70,000.

The average savings for the first group is just $670, according to a 2016 Federal Reserve survey, compared with $54,000 for those earning more than $160,000. Average savings increased 19% from 2013 to 2016 for households earning less than $25,000 but increased 80% for the $115,000 to $159,999 bracket, and a 42% increase for those with income. households with income over $160.

The savings rate may increase, but according to the Gini coefficient of the income distribution, the United States has the highest income inequality of the OECD’s 36 industrial economies, excluding Turkey, Mexico, and Chile, and it continues to grow (non-members of Costa Rica and South Africa also exceed income inequality in the United States). ). Only the reversal of the Gini trend will result in higher savings.

The Role of Account-based Marketing in Financial Tech

Account-based marketing (ABM) has gained traction in recent years, and according to LinkedIn, 84% of marketers say ABM helps maintain and grow existing relationships significantly. Ultimately, an organization implementing an ABM strategy must be able to understand each person behind an account, because that individual-level understanding is critical to executing with the surgical precision that ABM can provide. request.

Today’s post-pandemic business world has made the buying process more complicated for brands with the explosion of new channels and massive changes in customer behavior. Before the outbreak of the pandemic, consumers were accustomed to fully digital experiences and financial services were no exception, leading to a boom in fintech adoption and new opportunities for entities traditional.

These all-digital experiences provide a wealth of data that can benefit account-based marketing. However, organizations must have strong identity resolution capabilities to fully exploit this data. Identity (PII, device identifier, first-party cookie) serves as the connective tissue between the consumer behavioral data generated during the digital experience and the organization’s capabilities in creating a distinctive consumer view of the ecosystem’s marketing and sales activities and activities.

If your organization can’t get a full view of the fintech buyers you’re trying to reach, you won’t be able to provide the best content and context on how your solution can help them.

Therefore, having a single view of the customer or prospect within your marketing and operational systems is crucial for any marketer looking to implement ABM. There are three essential steps you and your team must take in order to enable identity resolution for your ABM strategy:

  1. Set a strategy and be disciplined in your identity data capture
  2. Organize your identity data
  3. Operationalize your identity data

Strategy and discipline for identity data

Determining what data you need to collect from customers and prospects and how you will use that data will help form the basis of your entire strategy. Accurate targeting and effective personalization are not possible when email addresses are invalid, lead names are not formatted consistently, or important attributes like industry, job level, or title are missing. empty. For example, if you want to set up birthday promotions for your customers and prospects but you don’t have this information, then you need to find a way to collect that information from your audience.

Keeping your ABM goals in mind, be sure to consider the variety of customer and lead contact types, attributes, and account relationship data points needed to support your ABM execution. Next, make sure your sales and service team processes, as well as web forms and other data collection touchpoints, are set up to collect customer and lead data consistently. overview.

Organize your data

You will need to organize and structure your data to enable your ABM strategy. This includes making sure your marketing systems are registered. Ideally, the native cloud infrastructure can update itself in real-time and give the organization access to the same data that can support the necessary links, relationships, and hierarchies between individuals, different identities of an individual’s channel and their associated entities.

For example, your data should be organized to help answer questions like:

  • If an account has multiple contacts, who is the primary contact?
  • Who are the key decision-makers on an account?
  • If a decisionmaker has multiple email addresses, which one is best suited for ABM messaging?
  • Which account contact should mailing statements be addressed to?

Operationalize Your Data

With your identity data strategy set, data capture practice locked down, and identities linked, organized, and ready to go, it’s time to put it to work! For the last critical step, ensure your key marketing and communications tools are configured to leverage your identity resolution data. Your marketing automation and campaign management tools should integrate with your identity data to receive not only the target contact information but also any additional linked information, such as the target’s relationship to the organization, that may be critical to enabling the personalization that ABM requires.

Similarly, giving sales and service teams a view into this identity resolution data set through their CRM enables them to see who the key contacts or influencers are on an account and thereby better tailor their interactions according to the ABM strategy. Finally, ensuring that all the interaction data is captured from the end-point systems like marketing automation and CRM platforms, flow-back at the individual level is a must if you want to measure the effectiveness and optimize your ABM tactics over time.

For fintech companies, this could be in the form of using a fully populated customer profile and leveraging distinct attributes like the contact’s industry or job title to intelligently segment and personalize communications across paid media, email marketing, and even sales interactions.

As ABM continues to gain traction in the fintech industry, identity resolution will continue to become a must to achieve incremental growth and develop better relationships with customers and clients’ potential. Get ahead of the competition now by defining identity resolution strategy, data collection principles, identity data organization, and operations. Ultimately, capturing and maintaining consumer identities at the individual level and linking those identities to organizational structure is imperative to driving effective account-based marketing.

4 Ways Artificial Intelligence Will Change FinTech

Companies in the financial sector can leverage artificial intelligence to analyze and manage data from multiple sources to provide valuable insights. These innovative results help banks overcome the challenges they face on a daily basis while providing day-to-day services such as loan management or payment processing. Let’s now look at some AI-driven FinTech innovation use cases and the key benefits FinTech companies can derive from this technology.

Increased security

AI in finance is providing many solutions to enhance security precautions. For example, banks offer apps that are only accessible by facial recognition or fingerprints. This is made possible largely by artificial intelligence.

Some experts think that passwords and usernames will be replaced by AI-based security solutions in the near future. Voice recognition, facial recognition, and other biometrics can add an extra layer of security and are harder to bypass than a traditional password.

Artificial Intelligence in FinTech includes behavioral solutions and could lead to a revolution in the financial sector. AI can track how customers interact with their transactions and identify their typical behavior. Let’s say a customer tries to withdraw $7,000 from his account at a location outside of his usual location several times in a row. AI-powered machine learning will detect this activity if it could be fraudulent and block it.

Improve customer service

There are many use cases where AI can improve customer experience and customer service. Here are some examples:

Chatbots in FinTech

AI-powered chatbots can reduce the workload for call centers when it comes to resolving the most common and frequently encountered user issues.

Seemingly simple, each chatbot uses complex sentiment analysis, which is made possible thanks to artificial intelligence. This sentiment analysis focuses on understanding the customer’s experience with your service/app, identifying gaps, and training the chatbot itself to fill those gaps. AI-powered chatbots make communication between customers and banks easier and more accessible. They use automated scripts to resolve simple complaints.

With the help of chatbots, some banking institutions can even expand their customer network. For example, Bank of America generated more than a million new customers two months after introducing its chatbot. Personal banking apps powered by AI

Many banking apps offer personalized financial advice to help users achieve their financial goals, track income and expenses, and more.

This personalization is made possible primarily through AI-powered FinTech innovations. For example, Bank of America offers an app that helps users plan their spending through an AI-powered approach that’s personalized to each customer. In addition, the organization is also using AI to predict the probability of default of companies applying for loan services.

User behavior analysis

Artificial intelligence in FinTech can predict user behavior using AI API, which can also be leveraged to benefit FinTech banks and companies. For example, let’s say a user requests data about their spending for the last month – a single request. On the server side, with the help of AI, you predict their next request (e.g. last month’s revenue) and provide that information in the same response. As a result, you minimize the number of requests and load on your system accordingly. Users also benefit because the system works faster if the predictive analysis is correct. Fraud detection Fraud is one of the most pressing problems facing the financial industry today. According to Javelin, users and businesses lost $56 billion in 2020 due to fraud. Furthermore, the impact of fraud does not begin and end with financial loss. It also damages the business reputation and customer experience, which in turn can cost even more.

Therefore, it is not surprising that banks, companies and financial institutions try all the existing fraud prevention measures. AI is one such method, as it can intercept user requests or even access their accounts if the system detects potential fraudulent activity. As a result, the AI ​​responds to suspicious activity before fraud occurs.

AI in FinTech: Wrap

AI in FinTech is used for many purposes: loan decision-making, customer support, fraud detection, credit risk assessment, insurance, asset management, and more. Modern FinTech companies are using AI to increase efficiency, improvised accuracy, and high-speed query resolution.

AI in FinTech drives innovation, leading to personalized, fast and secure services with higher customer satisfaction and global reach. Therefore, artificial intelligence in the financial markets will be here to stay!

What prevents banks from providing excellent sales and service?

In today’s tough economic climate, it is certain that clients are looking for ways to minimize their costs whenever possible in the face of the increasing cost of living. Banks have a key role to play in supporting consumers and especially the most vulnerable who are struggling to pay for basic necessities like rent, energy and food.

People don’t forget about poor service – they say that news travels fast, which means that if banks don’t offer good sales and good service, customers may be tempted to change. or at least let go through a social media channel. In an age of fierce competition from challenger banks that are constantly raising the bar for customer share – and in some markets capturing up to 30% of new business – banks are in need urgent need of innovation.

The best way to avoid this customer shift is for banks to use the right tools to optimize service and sales. There is really only one answer to this problem coupled with superior people management and that is agile AI-driven low-code software. AI is not a magic wand and must be deployed intelligently and strategically to help people do the best job possible.

Banks should use AI to make real-time decisions while increasing the availability of personalized services across multiple channels. Improved personalized services can increase empathy. They can allow you to raise awareness on a large scale, for example, by suggesting help options for your cash needs online directly through your banking app, in addition to having the ability to say Talk to the right person for advice. There has never been a more important time to make sure the right interaction happens at the right time and to find the right combination of what needs to be automated than when face-to-face help is needed.

AI-powered automation can make it easier for service agents to recommend the next best interaction they should take to best serve customers, reassuring them they’re in good hands. For example, implementing voice AI, listening to conversations, capturing action items in real-time and completing them in the background, eliminates the risk of human error and improves translation quality. service while employees focus on the “human” aspect of communication.

All banks are currently focusing on potential loan losses, areas in their portfolios that could become strained in the coming months with tough economic conditions. Therefore, it is more important to think about how to put the customer first in sales and service. One way to achieve this is to ensure there is a truly cross-channel approach meaning customers can reach whatever channel they are comfortable with and easily switch from one channel to another. The temptation is to look for the cheapest channel to serve, but in tough economic times, the choice – of the customer and the bank – to get the best results is more important.

An agile software strategy can put this into practice if it leads to the development of a single hub for customer information, avoiding building logic and data into each channel. This allows customers to choose their preferred method of contacting their bank. Whether it’s text, phone, website, social media, or whatever, customers need to be able to switch between them without sacrificing the customer experience.

Customer service should not be seen as a transactional process between a bank and a customer, especially during difficult economic times. If banks are willing to go the extra mile and provide services that really help their customers when needed, they will strengthen their partnerships with their customers. This begins to solidify a value exchange that is not one-way for the bank but for the customer first.

The quality of sales and customer service goes beyond the commodity banking context. What is really important is support and advice in areas such as saving, investing, borrowing and trading, during the current cost of living crisis. Staying ahead requires investing in modern IT systems to deliver the services customers are looking for now and in the future, or risk falling behind the competition. More and more customers are avoiding direct banking and are now using banks like Atom, or Monzo, or Venmo and N26, which now allow customers to make payments through conversation with Apple’s Siri or Amazon’s Alexa. But it’s not just about convenient banking and digital support.

A bank with truly extensive, comprehensive products and services needs the right balance between automation, self-service, and face-to-face support and advice. That is the advantage that a leading financial institution needs, and the advantage that puts customers at the center of quality of sales and service.

Enhancing Data Empowerment in Financial Services with Modern Cloud Analytics

Financial services are the backbone of the economy and data is central to its operations.

In this white paper industry experts from Amazon Web Services and Tableau describe why and how financial services institutions are adopting modern cloud analytics to:

  • Meet compliance objectives,
  • Process data efficiently,
  • Improve customer experience;
  • Increase productivity, and
  • Create new revenue streams in a highly competitive sector

And how Tableau Cloud is helping the Yorkshire Building Society experience the highest customer retention it has ever seen.

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3 Free Banking Apps for Entrepreneurs

Financial institutions and entrepreneurs have a complicated historical relationship. Entrepreneurs need the means to finance their businesses and stay afloat, which means they rely on banks for everything from business loans to checking accounts. And banks need entrepreneurs too. Without small businesses driving the economy, there’s not many banks can do.

This (sometimes reluctant) codependency has made entrepreneurs more demanding in recent years. While there are more loan options available, business owners are finding it harder to secure financing. It seems like a double shock at a time when some entrepreneurs are struggling to cut operating costs or secure their cash flow against unforeseen disruptions – how can they sustain it? your business when money goes out and nothing comes in?

Others have struggled with high credit card interest rates, lame rewards programs, more complex business bank accounts and a lack of business credit. This makes them bitterly swallow and feel hesitant towards financial institutions.

But many companies are working to create platforms that help entrepreneurs rather than harm them. Here are three banking apps that aim to make life easier for entrepreneurs with no fees.

1. Chime 

Chime is a mobile banking app with the tagline “bank the way it should be” and it offers a two-pronged approach to helping entrepreneurs succeed:

save money and manage it. As one of the fastest-growing bank accounts in the United States, Chime offers spending accounts, Chime Visa debit cards, and savings accounts. Savings accounts can be set up for automatic savings by setting aside 10% of the deposit as savings or by rounding up purchases and transferring the difference to savings.

Entrepreneurs who have experienced the ups and downs of their business will rest assured that Chime does not charge overdrafts, monthly service, wire transfers or foreign transactions and that users are not required to maintain a minimum balance. The award-winning app provides real-time alerts, as well as daily balance notifications, and allows users to initiate transfers between accounts or with other people or businesses. It also integrates with other payment platforms to eliminate paper checks – and if business owners need to issue a check, they can submit a claim through the Chime app and have Chime send it. Even better for entrepreneurs worried about security breaches, Chime uses 128-bit AES encryption and secure processes for all of their checking accounts.

2. Wave

Wave offers free financial software to businesses with nine or fewer employees. This easy-to-use software supports contractors’ accounting tasks by helping them track expenses and revenue, manage invoices, accept payments and track customer accounts, issue payroll, Scan receipts and generate accounting reports. The company also offers free personal finance software that allows business owners to manage their personal and business finances through one platform while keeping them separate.

The app allows business owners to attach their bank accounts and credit cards and customize their dashboards instantly. Wave provides dual accounting and organized tracking to help entrepreneurs prepare for tax time; entrepreneurs can also invite people who help them manage their books — from CPAs to business partners — to collaborate through the app. For those who want to take control of their financial data on their own, the software helps them prepare P&Ls, balance sheets, sales tax reports, and more. And for the privacy-conscious, Wave offers 256-bit encryption and read-only connections to banking data and is PCI Level 1 certified for handling sensitive financial information.

3. Spending Tracker

For entrepreneurs who want to track their spending to build an accurate budget, the Spend Tracker is a free app that shows where the money is going. The intuitive app helps small business owners see how expenses have been allocated over a period of time, allowing them to see whether they should automate a simple but time-consuming process or hire an employee. other members. Users can attach their bank accounts and can also set goals for each type of budget so they can track their progress in any given month or year.

Many business expenses seem to be driven by the cost of doing business with customers or the financial landscape of the industry itself, but entrepreneurs also influence their spending. The free app’s easy viewing and syncing capabilities – business partners can sync their phones with the same account, for example – clearly show when a certain category is consuming. spend profits or fund others, helping entrepreneurs maximize their money.

While financial institutions and banks can be frustrating for some entrepreneurs, there are still a number of apps that help small business owners complete their financial tasks, save money, and make the most of their money. they earn. These three free apps can help entrepreneurs grow and support their businesses.