The beginning of 2020 has proved exceptionally difficult. High costs, the risk of human error, fraud or overpayment, and the impact on customer satisfaction and loyalty of ineffective claims processes creates an urgent need for innovation, automation and a business transformation roadmap – including the shift to hyper-personalized Digital Claims Management. Read More
The Chartered Institute of Insurance has some brutal news for the profession. There is a crisis of trust in insurance. Under-insurance is the prime symptom. In the UK one in four homes has no form of home insurance. Fewer than one in three UK citizens has life insurance. It leaves families unprotected and vulnerable. Worse,
The digital solution needs of banks, insurers and other organisations offering financial services have increased significantly. Solutions for online onboarding & enrollment, setting up virtual branches and online assistance via remote video and co-browsing are already pre-requisites. Read More
The top business priority for life insurers? Customer experience. And with competitors pursuing the same aim, capitalizing on the insights that help insurers understand readiness to buy and up- and cross-sell opportunities and then tailor the sales experience is the way to stand over the rest. Read More
In mapping out a strategy for change, SME banking leaders should consider how they can confront the threat of nimble, digital-first challengers coming to market with offerings more tailored to SMEs’ needs in an era in which SME customers’ demands are transforming faster than ever before. Read More
The FintechOS 21 (Lighthouse) product release was fundamentally redesigned and re-engineered to better serve the needs of FSIs. It delivers new data-driven capabilities for building versatile products and hyper-personalised customer journeys, all done through a self-serve model enabled by a low-code framework. Read More
Project P27 has been in motion since late 2017 designing the operational model for the first-of-its-kind multicurrency real time clearing system across four Nordic countries. Thursday 15 April 2021 at 13:00 BST Read More
2020 saw payments go contactless and e-commerce explode as the globe grappled with the reality of a pandemic. The transformational year has spurred incumbents to seek flexibility from their technology platforms, while retailers and fintechs focus on launching innovative card solutions. Surges in digital and mobile payment methods is highlighting the desire to be
A tipping point has been reached whereby financial institutions need to solve their digital account opening processes for good. The last year has made this an absolute imperative, with the pandemic pushing such processes into the digital realm and away from the branch, in most cases for good. Tuesday 30 March 2021 at 15:00
