Customer preferences and expectations are rapidly changing. For banks to remain relevant – or better yet – increase their relevance in customer’s eyes, they need to operate from an entirely different customer experience (CX) paradigm. Banks need to orchestrate increasingly complex systems of engagement and support a broad range of use cases along the shop-buy-use
Account holders should be able to trust their bank or credit union to protect their valuable financial data. However, the human presence within complex networks inherently creates privacy and governance vulnerabilities, particularly in the visibility, control, and protection over how, when, and where data is made available to the people who use it every day.
Improving your operational efficiency is on the forefront of competitive advantages. And it’s your leadership that is helping you thrive in this hyperconnected world. But could you be doing more? Should you be considering different approaches? Read More
With the increase in pressure on Banks and FIs to secure transactions and customer data, the prevailing question becomes, how to ensure the account opening process is as seamless as possible. As demonstrated by the Aite Group statistics, high abandonment rates are abundant, lying between 65% and 90% and it falls to the service providers
Is your bank keeping pace with escalating customer expectations shaped by their mobile experiences? How are you addressing the perception that all banks are the same? It’s tough when you have a product focus and outdated technology is holding you back. You know you need to modernize to win and retain demanding, empowered, and fickle
Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm that is changing how people are using credit cards. Customers expect brand interactions to feel like a dialogue, one that is relevant, timely and personal to them; regardless of whether that’s online or offline. Read More
Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm that is changing how people are using credit cards. Customers expect brand interactions to feel like a dialogue, one that is relevant, timely and personal to them; regardless of whether that’s online or offline. Read More
Join Seismic and FinTech Futures, and guest speaker Dharmesh Mistry, to learn more about the investments that banks are making in enabling their client-facing teams. These teams, particularly relationship managers (RMs), are the messengers of your bank’s brand and product offering to clients. Now, it is as important as ever to ensure these teams are
Account takeover is one of the biggest threats that banks are facing today. With 3.8 billion data records compromised worldwide in 2018, it is evident that despite implementation of cybersecurity measures, digital channels remain vulnerable. Adversaries have a variety of weapons at their disposal, which makes effective protection a challenge. To make matters worse, legacy
Financial wellness seems like an impossible dream for many in the UK. With 11.5 million people having less than £100 or no savings at all, nine million using credit to pay bills, five million children not receiving a meaningful financial education, and 22 million unsure how to plan for retirement, becoming financially well is no
A blueprint for consolidating, automating and driving efficiency across reconciliation – and beyond. Reconciliation is an essential control function in financial services, aimed at eliminating operational risk that can lead to fraud, fines or in the worst case, the failure of a whole firm. And yet, innovation in this area has been slow with operations
Cross-border payments could arguably be the final frontier for globalised business operating at scale. While banks, businesses and corporates have found more efficient ways of moving capital within their own jurisdictions, that can sometimes come unstuck when moving money between countries and continents. Swift introduced its global payments initiative (gpi) in January 2017, and has
