Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm that is changing how people are using credit cards. Customers expect brand interactions to feel like a dialogue, one that is relevant, timely and personal to them; regardless of whether that’s online or offline. Read More
Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm that is changing how people are using credit cards. Customers expect brand interactions to feel like a dialogue, one that is relevant, timely and personal to them; regardless of whether that’s online or offline. Read More
Join Seismic and FinTech Futures, and guest speaker Dharmesh Mistry, to learn more about the investments that banks are making in enabling their client-facing teams. These teams, particularly relationship managers (RMs), are the messengers of your bank’s brand and product offering to clients. Now, it is as important as ever to ensure these teams are
Account takeover is one of the biggest threats that banks are facing today. With 3.8 billion data records compromised worldwide in 2018, it is evident that despite implementation of cybersecurity measures, digital channels remain vulnerable. Adversaries have a variety of weapons at their disposal, which makes effective protection a challenge. To make matters worse, legacy
Financial wellness seems like an impossible dream for many in the UK. With 11.5 million people having less than £100 or no savings at all, nine million using credit to pay bills, five million children not receiving a meaningful financial education, and 22 million unsure how to plan for retirement, becoming financially well is no
A blueprint for consolidating, automating and driving efficiency across reconciliation – and beyond. Reconciliation is an essential control function in financial services, aimed at eliminating operational risk that can lead to fraud, fines or in the worst case, the failure of a whole firm. And yet, innovation in this area has been slow with operations
Cross-border payments could arguably be the final frontier for globalised business operating at scale. While banks, businesses and corporates have found more efficient ways of moving capital within their own jurisdictions, that can sometimes come unstuck when moving money between countries and continents. Swift introduced its global payments initiative (gpi) in January 2017, and has
UK financial services firms are storing critical customer information and content – on average – across nine different systems, according to new research by Nuxeo. Additionally, a staggering 80% of respondents indicated that their information systems also aren’t integrated. Not only does this have a significant impact on operational efficiency, it is also negatively impacting
Governments around the world are issuing economic stimulus and relief packages for businesses affected by the outbreak. From the EU, where the European Investment Fund will guarantee loans to help “provide liquidity to at least 100,000 European small and medium-sized enterprises (SMEs)” – to Japan, where SMEs are being offered interest-free loans and large corporations
A wealth of innovation has happened since the 2008 financial crisis. Driven by fresh competition and higher customer expectations, it’s more important than ever that financial services firms invest in new technologies to stay relevant. The industry is now entering a new decade in which the public cloud is starting to become the new dominant
The COVID-19 pandemic has forced a sudden shift from physical to digital. For months, financial services firms have had to swiftly put in place solutions to try to minimise the impact to employee productivity and client service when operating remotely. Now, more than ever, firms are turning to IT innovations to digitally transform their organisation.
Expanding upon the CloudHealth QBR process, the Robert Half Cloud Centre of Excellence has developed a repeatable process for identifying cost saving opportunities and ensuring that action is taken on them. This session will provide information on how the process was started, how it continues to evolve, and how other companies can develop their own
