Gong, the leading revenue AI platform, has announced that it has been chosen by Zendesk, a market leader in AI-driven customer service solutions, to enhance the launch and sales of its next-generation AI product suite. By leveraging Gong’s platform, Zendesk aims to improve the precision and efficiency of its go-to-market teams, ultimately driving higher revenue growth.

Through this partnership, Gong will support Zendesk in transforming its revenue strategy by providing AI-powered coaching, real-time insights, and strategic visibility across the entire customer journey. As Zendesk intensifies its focus on growing new product revenue and improving customer retention, Gong’s platform will help increase win rates, reduce churn, and boost sales productivity through actionable intelligence tailored for modern revenue teams.

Craig Flower, Chief Information Officer at Zendesk, explained that the company is building an AI-driven revenue organization designed to deliver predictable growth with clarity and precision. He emphasized that achieving this goal requires comprehensive datasets, deep customer insights, and workflow automations that enhance efficiency. With Gong, Zendesk anticipates higher productivity, improved conversion rates, and stronger performance for its next-generation AI offerings.

After a thorough evaluation, Zendesk selected Gong for its robust data engine and AI capabilities, which transform customer interactions into revenue-generating insights. Gong detects patterns, guides sellers, forecasts outcomes, and automates workflows, enabling sales teams to make smarter, faster decisions.

By adopting Gong’s platform, Zendesk aims to accelerate team effectiveness, uncover actionable insights across the revenue lifecycle, and optimize sales performance. AI-powered coaching will reduce ramp times, elevate manager effectiveness, and enable sellers to better engage the right prospects with the right strategies. Gong’s analytics and forecasting capabilities will further enhance sales visibility, allowing for more predictable revenue growth.

Shane Evans, CRO of Gong, noted that Zendesk’s selection of Gong reflects the strategic value of its revenue AI platform. With Gong, Zendesk will consolidate sales intelligence tools, optimize manager effectiveness, and create repeatable upsell playbooks, positioning the company for scalable growth and long-term success in the AI-driven era.