Mollie, one of the fastest growing financial services providers in Europe, announced it has been selected by Vonage, a global cloud communications leader, as a strategic payment provider for Vonage’s Jumper.ai product across Europe.
Vonage’s end-to-end conversational commerce solution is called Jumper.ai. It lets businesses of all sizes develop consumer purchasing experiences that are messaging-first on well-known messaging, social, and web platforms. The platform will work with Mollie to help businesses engage customers and increase sales.
Conversational commerce has emerged as a key driver of business expansion in the modern day as more customers prefer to shop online and the social commerce market is predicted to triple by 2025. It is essential to provide a unique, pro-active, and in-the-moment consumer experience.
“Vonage’s Conversational Commerce solution, Jumper.ai, enables businesses to meet new and existing customer needs now and well into the future, with embedded commerce capabilities to simplify the way they serve, connect with, and sell to their own customers from anywhere, on any channel,”
“Vonage is excited to partner with Mollie to provide businesses throughout Europe with this ability to engage customers in their preferred channels, turning conversations into engagements into sales, all while offering a best-in-class payment solution.”
Yash Kotak, Sr. Director Product Management at Vonage and Founder of Jumper.ai.
During a conversation that a customer initiates, customer service representatives can effortlessly upsell and sell goods or services. Agents can take money in the middle of a conversation by using in-chat payments. They can also contact potential customers again after cart abandonment, let them know about a replenishment, give them a refund for broken items, or let them submit a deposit for an in-person order. Because the entire payment process is completely frictionless, users are able to monetize the micro-moments and forge relationships with their clients through one-on-one discussions.
Businesses can direct clients to the items they love through multichannel chats like Facebook Messenger and WhatsApp thanks to Mollie’s interface with Vonage. In order to give clients a seamless purchasing experience, Vonage and Mollie will work together to help businesses increase sales and power chat discussions using Mollie’s best-in-class payment solutions. Customers can also be sent to the payment page by sharing payment requests with them directly via chat.
“We’re delighted to be selected as a strategic payment provider for Vonage’s Jumper.ai solution and to grow our presence in the conversational commerce space,”
“Conversational commerce offers huge potential to engage with customers more directly and drive sales. We look forward to working with Vonage to help retailers differentiate themselves and bring their shoppers the best end-to-end user experience possible.”
Michaela Weber, Vice President of Partnerships at Mollie.