Telephone banking and chatbots unsurprisingly proved popular for customers during the pandemic because of how they allowed them to interact with people at their bank in a safe and convenient way. Research from GlobalData found that from 2017 to 2020, the number of active telephone banking customers almost doubled, and mobile usage saw a 15 percentage point increase.
Innovation is essential to ensure payments keep pace with consumer demand and to enable merchants to find new ways to engage and serve customers. However,
With two consecutive quarters of negative growth, we are by definition in a recession. The next question is, will it be light or heavy? While
In terms of innovation, consumer-to-business (C2B) and consumer-to-consumer (C2C) payment technologies are currently leading the way against business-to-business (B2B) alternatives. For example, PayPal payments can
As we all know, integrated finance refers to the integration of financial services into non-financial products and services, such as retail websites, mobile apps, and
