The financial industry considers Account Takeover Fraud as the most common cause of loss to their digital business. Fraudsters gain unauthorized access to accounts using many different techniques. Financial institutions need to take proactive measures and a multi-layered approach to monitor, detect and block fraudulent transactions. Read More

Conversational AI has changed the way people bank, delivering enhanced user experiences and re-establishing trust. But what can this new technology do for your bottom line? As it turns out, it can do quite a lot. Read More

Collaboration is a key growth area for the future. Those who do not work together will be left out of new ecosystems forming for financial services, and will find it harder and harder to maintain their competitive market position. Read More

Designed to promote innovation, customer choice, and financial inclusion, open banking offers a wide range of benefits for end users. Yet, to take advantage of the benefits, customers need to understand the implications and opportunities involved with sharing their data. Wherever your company is located, it pays to fully understand existing and future data privacy

Customer preferences and expectations are rapidly changing. For banks to remain relevant – or better yet – increase their relevance in customer’s eyes, they need to operate from an entirely different customer experience (CX) paradigm. Banks need to orchestrate increasingly complex systems of engagement and support a broad range of use cases along the shop-buy-use

Account holders should be able to trust their bank or credit union to protect their valuable financial data. However, the human presence within complex networks inherently creates privacy and governance vulnerabilities, particularly in the visibility, control, and protection over how, when, and where data is made available to the people who use it every day.

With the increase in pressure on Banks and FIs to secure transactions and customer data, the prevailing question becomes, how to ensure the account opening process is as seamless as possible. As demonstrated by the Aite Group statistics, high abandonment rates are abundant, lying between 65% and 90% and it falls to the service providers

Is your bank keeping pace with escalating customer expectations shaped by their mobile experiences?  How are you addressing the perception that all banks are the same? It’s tough when you have a product focus and outdated technology is holding you back. You know you need to modernize to win and retain demanding, empowered, and fickle

A blueprint for consolidating, automating and driving efficiency across reconciliation – and beyond. Reconciliation is an essential control function in financial services, aimed at eliminating operational risk that can lead to fraud, fines or in the worst case, the failure of a whole firm. And yet, innovation in this area has been slow with operations

The COVID-19 pandemic has forced a sudden shift from physical to digital. For months, financial services firms have had to swiftly put in place solutions to try to minimise the impact to employee productivity and client service when operating remotely. Now, more than ever, firms are turning to IT innovations to digitally transform their organisation.