The COVID-19 pandemic has forced a sudden shift from physical to digital. For months, financial services firms have had to swiftly put in place solutions to try to minimise the impact to employee productivity and client service when operating remotely.

Now, more than ever, firms are turning to IT innovations to digitally transform their organisation.

One thing we know for a fact is that business leaders need to review and revise their business continuity and succession planning efforts. Firms must prepare for the worst-case scenarios in which key staff are unavailable. Executives who take proactive steps, now, can put their firm in better position to operate and succeed in the “new normal.”

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