However, critical business information is often exchanged through documents or content. These documents are a crucial part of a slew of business processes, from customer service, sales, and operations to payroll, legal, and marketing.

Forward-thinking organisations are engaging with artificial intelligence (AI) and machine learning (ML) to automatically identify key information within all types of business documents, enabling the industry to reach an unprecedented threshold for information management. Unlocking the essential business information hidden within these documents remains a challenge for many organisations.

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