A wealth of innovation has happened since the 2008 financial crisis. Driven by fresh competition and higher customer expectations, it’s more important than ever that financial services firms invest in new technologies to stay relevant.

The industry is now entering a new decade in which the public cloud is starting to become the new dominant infrastructure, banks are integrating artificial intelligence as part of some of their biggest technology overhauls to date, and end-to-end digital services are becoming the default customer expectation.

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