The coronavirus crisis has led the financial services industry to expedite its digital transformation journey, which is at the crux of having a competitive advantage in 2020/21.

In fact, 56% of respondents in a recent Omdia financial services survey said their focus on digital transformation projects has increased as a result of COVID-19. But only 27% of digital managers believed they are ahead of their competition.

Staying competitive doesn’t just require digital innovation, it also requires the support of senior management to support your goals, projects and costs.

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