OpenText™ , a global leader in secure information management for AI, has partnered with Fiserv, Inc., a leading provider of payments and financial technology solutions, to launch Content Next, an AI-powered content management and workflow platform specifically designed for financial institutions.

Content Next transforms the way banks and credit unions handle information, moving beyond traditional document storage to intelligent, automated workflows. Built on OpenText’s multi-tenant SaaS platform, Core Content Management, the solution allows financial organizations to streamline operations, reduce manual work, and deliver modernized employee experiences. By embedding AI tools, providing self-service administration, and offering customizable workspaces based on roles and processes, Content Next empowers employees to access insights more quickly and enhance customer service, turning content into actionable intelligence.

Whitney Russell, President of Digital and Financial Solutions at Fiserv, emphasized that the solution “redefines operational efficiency for banks and credit unions,” highlighting the practical impact of AI-driven content management in day-to-day financial workflows. Through its integration into Fiserv’s enterprise content management suite, Content Next offers a single source of truth with governance, scalability, and native compatibility with Microsoft 365 and Google Workspace. Enhanced AI search and summarization features allow institutions to optimize processes such as loan processing, deposit management, and regulatory compliance while maintaining secure access controls and privacy protections.

Sandy Ono, EVP and Chief Marketing Officer at OpenText, stated that Content Next is “not just a repository—it’s a catalyst for intelligent work,” underscoring the value of AI-enhanced content in helping employees work more efficiently and deliver better service to customers.edit

The collaboration between OpenText and Fiserv reflects a shared commitment to supporting AI-poweredited financial institutions. As AI and emerging technologies like quantum computing increase the volume and complexity of financial data, organizations need solutions that protect sensitive information while enabling innovation. Together, OpenText and Fiserv combine deep content expertise, governance capabilities, and industry knowledge to help banks and credit unions improve efficiency, ensure compliance, and drive enhanced customer engagement.

Content Next will be showcased at the Fiserv Forum Client Conference 2025, with availability expected soon, offering financial institutions a first look at the new AI-driven content management capabilities designed for the modern banking landscape.