Eltropy’s Video Banking solution is transforming how community financial institutions (CFIs) deliver services by enabling secure, face-to-face banking through any digital device. This technology effectively turns smartphones, tablets, and computers into virtual branches, allowing CFIs to offer personal banking experiences remotely while maintaining the human touch that customers expect. The rollout of this platform follows Eltropy’s 2022 acquisition of POPi/o, reinforcing its digital transformation strategy and positioning video banking as a fundamental solution for CFIs seeking to streamline operations, reduce vendor dependencies, and enhance overall customer engagement.

Video Banking addresses the modern challenges that CFIs and their customers face daily. For members and consumers, the technology eliminates the need for physical branch visits, helping those who have relocated, live in underserved areas, or simply prefer digital interactions. It also provides an inclusive service model by connecting customers with interpreters during video sessions, ensuring that language barriers do not limit access to essential financial services. For financial institutions operating with limited resources, video banking represents a practical solution to extend specialised consultations beyond typical branch hours, without the need for expanded staffing across all locations.

Eltropy’s solution meets these evolving needs by offering flexibility in its deployment. Through remote access, CFIs can provide on-demand or scheduled consultations, supporting services such as loan applications, new account setups, document submission, identity verification, and digital signatures from virtually anywhere. At the same time, in-branch video rooms allow CFIs to leverage centralised expertise, bringing specialised services like lending support, investment guidance, and business banking consultations to every branch without needing to hire additional specialists at each location.

Built specifically for the financial sector, Eltropy’s platform integrates identity verification, compliance management, secure communication, document handling, and seamless system integrations. As part of Eltropy’s broader Unified Conversations Platform, Video Banking combines these capabilities with AI-driven automation, workflow management, and analytics. This enables CFIs to strengthen vendor relationships, scale operations using digital assistants and automation, deliver enhanced omnichannel services, and expand their reach without increasing physical infrastructure, all while optimising the member experience.