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WHY THE TIME IS RIGHT FOR MORE IMMIGRATION-FOCUSED FINTECH ?

We’re entering an extraordinary, challenging economic environment – the likes of which many in the fintech sector won’t have experienced in their working lives before.

A recession is starting to feel like an inevitability – one that will be compounded by record inflation, soaring interest rates, geopolitical unrest, and an affordability crunch that could last several years.

Counterintuitive though it may seem, against this gloomy backdrop – or even in spite of it – immigration into the UK is on the rise. People continue to enter the UK to establish or further their working or academic lives here.

The border closures caused by Covid are falling away and even with Brexit measures now in place, government figures are showing signs of a return to pre-Covid immigration levels.

People from all parts of the world choose to come and work or study in the UK for several years at a time – four in five stay for longer than five years. The vast majority of these newcomers are skilled, qualified, or professional, and add to and enrich the tapestry of both our society and economy.

At a point when many British people are battening down the hatches on their budgets, and UK banks are imposing tighter stress tests and affordability assessments on their customers, it is uplifting to see the re-emergence of this population of creditworthy, credit hungry, and would-be credit active people.

An underserved market

There is a burgeoning industry of immigrant-inclusive financial services that feels almost unique relative to the rest of Europe.

Whether it’s Prodigy Finance whose loans help international students settle more securely into their new universities or business schools, Yonder’s credit card that doesn’t require a credit score, or Revolut and Wise who have transformed what we can all expect from our cross-border financial services, UK-nurtured fintech is leading the way in Europe to create better financial wellbeing for newcomers to the country.

For more than a decade, London has been the fintech capital of the world with its enviable, rare convergence of finance, technology, and academic excellence. Layered on top of this is London’s diverse immigrant community. One in three newcomers to the UK makes their home in London.

Such proximity to financial innovation and hands-on appreciation of the challenges that newcomers face is creating a flourishing immigration-focused innovation ecosystem.

But not only that. In UK fintech, so close are our startups situated amongst the heavyweight financial services players, they innately appreciate financial inclusion is not a nice-to-have, but a prerequisite for a long-term growth strategy.

The UK is already home to 10 million immigrants today and every year that number grows, as more than 700,000 credit-worthy individuals are granted long-term visas to enrich communities with cultural diversity, to work or study, and contribute to the country’s economy. Working out how best to serve this rising population of people who traditionally are excluded from basic financial services needs to become a priority for the financial services industry.

While their products expand and thrive to bring greater financial inclusion to a wider pool of people, startups like those above acknowledge that continual growth and market share accretion are integral to financial services lenders’ ability to compete domestically and internationally.

Lenders, like almost any other type of enterprise, are continually searching for new markets to serve because that’s where and how growth is achieved. The immigrant population is one such market – but one that’s stubbornly out of reach. Fintechs are forcing and creating change here.

As other borrower markets contract, the creditworthy immigration population is only becoming larger. For those financial services players that can or do serve this community, the rewards could be enormous – perhaps more so now than at any other time in recent history.

Skeptics have been quick to suggest that immigration is a ‘niche’ market segment; they predict financial service players that service it will be stymied by its limited capacity. But steer away from the hyperbole and delve into the facts, and such cynicism can be refuted by two clear certainties.

First, immigration is a global fact of life. The transition of people between countries and cultures for economic, social, and cultural reasons is as old as civilization itself.

Take the UK alone, whereby in 2035, immigrants will account for 100 percent of the country’s net population growth. Four in five foreign-born UK residents live here for at least five years; the same proportion are of prime working age, and their mean UK income is higher than that of a UK-born national.

For most lenders, there are few other underserved populations hiding so directly in plain sight.

Second, creating financial services for immigrants is a tough nut to crack. The barriers to entry are high, but the bounties are plentiful. For those that succeed in creating financial parity for immigrants in the societies they live in, the capacity to adapt and expand models to eliminate the financial exclusion for other underserved, creditworthy markets is there.

The time is now for immigrant-focused financial services innovation like we’ve never before seen. The fleet of foot and disruptive by nature, fintech can and must dominate this strangely nascent market where incumbent players have until now failed to tread.

thefintech.info

THE 5 BEST CRYPTO DEBIT CARDS: SPEND YOUR CRYPTO

What is the best crypto debit card? The Coinbase Visa Card came in as best overall in our review of top crypto debit cards. We compared various fees, rewards, availabilities, business track records, and more to narrow down your best options. Each of these five debit cards allows you to utilize your crypto when making cash purchases.

Cryptocurrencies continue to grow into mainstream adoption, and one of the ways this manifests is via crypto debit cards. Like regular debit cards, these allow you to spend money from an account by swiping your card (or entering the numbers from it). The big difference is that instead of this card linking to your bank account, it connects to one of your crypto wallets.

With a crypto debit card, you can spend your cryptocurrencies on everyday goods and services. Yet, with crypto regulation being something of a grey area, there are some obstacles to keep in mind. For instance, selling crypto, even to use as a currency with a debit card, may trigger a taxable event. Residents of the US need to be aware that most conversions and sales of cryptocurrencies are currently considered taxable events.

Despite their relative newness, there are already numerous crypto debit cards to consider. These cards vary in terms, of perks, fees, and other features, so we did all the research for you. Here are our picks for the five best crypto debit cards:

Coinbase Visa

Coinbase is one of the more prominent names in crypto, with it being one of the largest exchanges and the first to claim a spot on the New York stock exchange. The Coinbase Visa benefits from the company’s experience creating and running a high-level financial exchange in a relatively new and competitive industry.

The company’s background and experience have also lent a great deal of security to its card. Not only is the card protected by the company’s transaction security, but users can freeze their physical card from anywhere using the companion app. Coinbase also offers up to 4% cash back on purchases with this Visa.

One of the challenges with crypto debit cards is the stark contrast between how many cryptocurrencies exist and how many are compatible with these cards. While not top in the industry for the number of cryptos that work with their card, Coinbase offers a broader selection than many competitors. Cardholders can utilize any supported crypto on Coinbase and US dollars on purchases with the card, including withdrawals at ATMs.

Coinbase has stated that they’ve removed transaction fees, making this a potentially fee-less process. There is a 2.49% conversion fee listed in the user agreement, specified for transactions from cryptos other than USD Coin. Cardholders may wish to maintain a portion of their assets in USDC for the purpose of fee-less transactions.

The wide utilitarian usage of the Coinbase Visa, combined with the removal of fees, the large number of compatible cryptocurrencies, high-level security, and strong rewards program earned this card its spot as best overall on our list.

Pros

  • Strong security features
  • No transaction fees
  • Large selection of compatible cryptos
  • Strong rewards system
  • Companion app

Cons

  • There is a potential 2.49% conversion fee for non-USDC cryptos upon transactions or ATM withdrawals.

BitPay Debit Card

The BitPay Card offers an excellent entry into the crypto debit card lifestyle. While this card doesn’t have a rewards program, it excels in most other aspects of these crypto cards. There are thirteen cryptocurrencies supported and no conversion fees for making purchases or ATM withdrawals (ATMs do include a separate fee). The BitPay companion app makes it easy to freeze your card if you’ve lost it or pay without it if you left it at home. While offering such apps is becoming standard, not all allow for as much functionality as the BitPay app.

BitPay is one of the forerunners in this industry. It was founded in 2011, well before cryptocurrency had expanded into the vast sphere of coins it is today. The company’s history and experience have lent towards making a crypto debit card with minimal costs, impressive ease of access and utility, and strong security. While rewards would be a nice caveat, the lack thereof doesn’t keep the BitPay Mastercard from being runner-up for best overall on our review list.

Pros

  • Supports 13 coins
  • No conversion fees
  • Easy to reload from a many popular wallets
  • Strong security features
  • Companion app

Cons

  • No reward features

Crypto.com Visa Card

The Crypto.com Visa Card offers more benefits the larger the sum you have staked in CRO. CRO is the native crypto of Crypto.com. Transactions are performed in CRO, and rewards are paid out in CRO. Not only does this card offer high rewards to serious investors, but there are little to no fees for many transactions. The company offers different tiers of cards that each require an additional amount of staked CRO in USD value. The tiers differ in some aspects beyond rewards, including a transaction threshold for each level. Transactions under your card’s threshold don’t incur a transaction fee, while those that go over have a 0.5% fee.

Thanks to its utility, low fees, and robust investment-based rewards system, the Crypto.com card earned a spot on this list as the best for high-end investors. While the Crypto.com Visa has a steeper cost to play, it offers nearly unparalleled benefits for those who are willing and able to invest in the top tiers of cards. No matter your tier, this card is usable at merchants and ATMs both, making it a viable everyday debit card.

Pros

  • High rewards at top tiers
  • The high number of compatible cryptos
  • Low fees
  • Companion app

Cons

  • The best rewards tier requires heavy investment
  • Transactions have a fee after a threshold has been reached

BlockFi Visa Rewards Signature Card

The BlockFi Visa Rewards Signature Card offers a point-based reward system as the backbone of its cashback program. Users earn points with every purchase, which are converted at the end of the month into a crypto asset of the cardholder’s choice (selected from available coins). Depending on that month’s market movements, this approach can be a boon or a hindrance for cardholders. For crypto investors who enjoy the volatile price swings of the crypto market, this card can offer another angle to appreciate and potentially benefit from those fluctuations.

Every crypto debit card has its own nuances when it comes to cashback and how cardholders can receive these rewards. BlockFi breaks with some of its competitors by allowing cardholders to select which crypto they would like to use when receiving their cashback rewards. Combined with the card’s unlimited cashback, the option to choose earns it a spot on our list as the best crypto debit card for unrestricted cashback rewards.

Pros

  • Earn cashback in a variety of cryptos
  • Unlimited 1.5% cashback on all purchases
  • No annual or foreign transaction fees
  • Includes travel and dining benefits
  • Companion app

Cons

  • Requires spending $50,000 or more annually to reach the 2% cashback rewards tier

Binance Visa

Binance is one of the larger cryptocurrency exchanges, and it offers a Visa debit card. Perhaps the biggest allure of the Binance Visa is that cardholders earn up to 8% in cash back on their purchases. However, this reward is only available in the exchange’s native crypto, BNB. This card does have transaction and withdrawal fees of up to 0.9%, but these are relatively low for the industry.

Due to filing and regulatory issues, residents of the U.S. and the U.K. are no longer eligible for the Binance Visa card. With crypto regulations and norms changing rapidly, this may remain a barrier long-term, or it may change once again. Still, despite this restriction, the Binance Visa offers some of the best cashback rewards found in crypto debit cards. The potential for 8% cashback, requiring heavy investment, earned the Binance Visa best for cashback on our list.

Pros

  • Large cashback reward potential
  • A large number of supported cryptos
  • Low fees
  • Companion app

Cons

  • Cashback rewards are only in BNB
  • No longer available for U.S. and U.K. citizens

Which is the right crypto debit card for you?

Depending on what you want to get from your crypto debit card, different cards might be best for you. There is some overlap in best use cases between some of these cards, and in those cases, the best one for you may come down to more nuanced differences. For instance, both Binance and Crypto.com offer up to 8% cashback on their cards, but they have different requirements for reaching this reward level.

  • If a high percentage of cashback is your top priority, you may want to consider the Binance Visa or the Crypto.com Card.
  • If the number of cryptocurrencies you can convert and use through your card is most important, you may want the Crypto.com Card or Coinbase Visa.
  • Suppose you want a cashback reward program that can fluctuate some with the market. In that case, the BlockFi Rewards Visa Signature Card may suit your purposes.
  • If you want a Mastercard crypto debit card with no fees and an interchangeable app, the BitPay Card might be a good choice.

How do crypto debit cards work?

Crypto debit cards use a clever mechanism that allows cardholders to use their crypto like a currency, even when it isn’t technically counted as one. Your crypto debit card will be linked to a crypto wallet. Depending on the card in question, this wallet may be connected to your crypto exchange assets, one or more of your personal crypto wallets, or could be pre-loaded directly with funds from a traditional debit card.

These debit cards work by selling some of those crypto assets for you and converting them into a legal currency at the point of transaction or ATM withdrawal. In short, the card either sells some of your cryptos and converts them into cash when you use it, or it requires you to keep it pre-loaded with a specific cryptocurrency.

How did we choose these crypto debit cards?

To reach these final five, a variety of crypto debit cards were considered side by side. Cards were compared based on fees (annual, signup, and conversion), the success of the business, available rewards (including options for how to receive said rewards), the number of cryptocurrencies supported, the availability of the card, the number of places where the card can be used, and any extra features. In cases where cards had high levels of competitiveness for the same features, nuanced specifics were identified to differentiate them—for instance, the differences in use cases between the Binance and the Crypto.com card.

thefintech.info

WHAT CHALLENGES DO PAYMENT SANCTIONS BRING TO THE UK TRAVEL AND AVIATION INDUSTRIES?

As the tourism industry finally begins to make a full recovery from COVID-19 and its resulting travel restrictions, there have recently been fresh worries that sanctions brought on by the conflict in Ukraine could undermine the progress made by travel and aviation companies, triggering a fresh period of industry stagnation.

In this article, We explain how sanctions against Russia affect the tourism and aviation sectors and offer some solutions that could help offset any future damage to profits using my experience as the executive director of a UK-based global payment solution provider.

Sanctions: What Are They & What Do They Mean? 

The unstable international situation triggered by the conflict in Ukraine has seen the UK, USA, and most of the EU member states take punitive measures against Russia in the form of economic sanctions. With regards to the aviation industry, this has resulted in:

  • Closed airspace for aircraft from the Russian Federation;
  • Restrictions for persons whose investment portfolios contain shares in Russian airlines;
  • Cancellation of the insurance policies of Russian airlines and much more.

In addition, as of the 28th of March 2022, aircraft lessors have been forced to terminate their leasing arrangements with Russian airlines, a move that has strong implications for the aviation community, especially those with Russian exposure — a segment of the market estimated to be worth up to $15 billion.

These drastic changes have caused concern within the industry, with ECOMMPAY’s own statistics revealing that ¾ of UK airlines are worried about how payment sanctions will affect future revenue and operational efficiency. We also conducted a poll of business leaders, which found that 54% were “extremely concerned” about the situation, 28% were “partly concerned”, and just 18% expressed no concern.

What Challenges for the Aviation Industry Has the Current Political Situation Caused?

Having analyzed the sanction situation from all angles, I believe that aviation companies and the tourism sector are likely to face (or have already experienced) several challenges at once:

  • An initial sharp decline in the flow of tourists, leading to a one-time loss of both potential and expected income — this applies both to travelers who had already purchased tickets and returned them, and those that simply made the decision not to make a booking.
  • A need to look for new target audiences and niches to replace the flow of customers and income from regions that fell under sanctions.
  • Difficulties in paying for the services of providers due to the imposed sanctions.

In addition to these issues, most airlines operate using a vast list of currencies due to the variety of their international customers. Sanctions in response to turmoil in Ukraine (and global markets in general) have triggered volatility in some currencies, which in turn has affected financial analytics, budget estimates, and the forecasting of costs for banking services worldwide.

What Are the Possible Solutions? 

From my personal point of view, there are two ways to solve the problems facing UK aviation and tourism companies and stabilize the current situation:

  • Decision #1: Companies that have lost customers need to quickly analyze under-covered foreign markets and the need for services, optimizing their businesses for new audiences by expanding destinations and increasing the number of payment methods on offer. For example, the International Monetary Fund has stated that the Asian market is growing rapidly (about 7.5% in 2021 with a 6.4% growth forecast for 2022), presenting a fantastic opportunity for UK companies.
  • Decision #2: This option partly echoes the first. There is an urgent need to introduce alternative payment methods, which in the future will depend less on the stability of the global market. For example, the “buy now, pay later” feature (BNPL for short), which appears in different services more and more frequently, should hit the mainstream well before the 2030s. BNPL differs from a loan or installment plan and instead simply divides payment into parts, allowing the seller to receive a “deposit” for their service. The second alternative to traditional financial services is Open Banking — a groundbreaking payment method designed to improve market competition, stimulate innovation and offer more personalized and profitable services for end-users.

These two solutions can help businesses target the modern consumer, manage fees more profitably, and increase the security of financial transactions — both for business owners and consumers alike.

thefintech.info

INSURANCE NOW DEMANDS CUSTOMER CENTRICITY : HOW CAN FINTECH HELP?

Consumers were already getting used to a smarter, more personalized service thanks to the rise in technology, but the pandemic, with its need for arm’s length interactions, fast-tracked the need for service providers to offer that service.

It’s apparent that greater adoption of fintech and innovation in the insurance industry is needed, both to keep up with changing customer expectations and ensure that the customer always remains the first priority.

How does the insurance sector measure up?

There are plenty of industries where embracing and benefitting from fintech is the norm, but arguably insurance is not yet one of them, having lagged behind its counterparts when it comes to embracing new technologies and adapting to changing customer needs. This includes the way in which we can now buy most products and interact with service providers so quickly and seamlessly online.

The stereotypical view of insurance may well be that of a traditional, paper-heavy industry that’s not known to keep pace with technology, but that doesn’t have to be the case. Figures from PWC demonstrate that almost half of the industry globally claims to have fintech as an integral part of corporate strategy. However, only 28% of industry players look at partnering with fintech organizations, and only around 14% actually participate in fintech ventures or incubator programs.

But with many insurers beginning to introduce online platforms offering a “buy now” option for their products, it is clear that a shift is beginning to take place. Insurance brokers need technology to maintain their competitive edge, and if they don’t embrace fintech to better meet customer needs, they will lose out to those that do. Moreover, the rise of challenger banks has also put increasing pressure on traditional institutions in the financial services sector, who now need to strategize how they can compete and retain their market share.

Using FinTech to meet customer needs

The goal of insurers is to broaden the pool of people that have access to protection, and fintech is the only way to achieve that in today’s digital world. The way the industry sells insurance should be the result of how the customer wants to access these products, not the other way around.

Some customers are looking for advice to make sure they get the best product, and there is tech out there that can ensure they get directed to this channel, should it be best for them. Other customers just want a simple out-of-the-box policy that they can buy quickly and easily, with at least some elements of self-service.

Technology can help, giving customers, access to a tailored comparison of life insurance products based on their answers to a single set of underwriting questions, and then offering an efficient and straightforward “buy now” capability.

Giving customers the choice that best suits them offers the flexibility that consumers need and gives insurers a real opportunity to increase revenue and even diversify further still.

And that’s just the start. Creating an omnichannel approach using fintech is key to responding to changing customer needs and ensuring these needs are put first. Digital technology makes life easier for consumers, and they often have their own preferred method of dealing with service providers. Access to a basic website is no longer enough, people expect live online help, mobile apps, and more. Moreover, the adoption of fintech at the policy level can enable insurers to use app technology to collect data (for example, vehicle or health insurance).

What’s next for fintech and the insurance industry?

The most successful insurers will be those that offer the fastest, most efficient customer journey all the way from the initial quote to full cover. If customers are able to choose and buy their insurance online, they don’t want it to take upwards of 60 clicks to get to the final, fully underwritten decision.

Insurers will need to offer a full omnichannel approach to meet customer demand for a connected experience across multiple channels. Consumers are used to being able to choose their preferred method, or methods, of interaction with retailers and service providers. They’re also used to being able to switch channels and continue the conversation or process seamlessly, without having to start again from the beginning.

There is still a long way to go, but there’s no doubt that the role of fintech in the insurance sector will continue to grow. Fostering a truly omnichannel approach to the way consumers buy insurance provides a vital way forward for the industry, and, ultimately, it will ensure more people are better protected.

thefintech.info

WHAT CPAs SHOULD THINK ABOUT DURING THIS CRYPTO WINTER

As crypto-assets enter a new crypto winter, the temptation is to relegate crypto assets (and blockchain) to the backburner, and that would be a disservice to the accounting profession as well as the investors seeking to allocate capital to this fast-growing asset class. While crypto-assets have moved far beyond simply discussing bitcoin price volatility, Certified Public Accountants (CPAs) would be forgiven for remaining focused on the implications of said volatility. Given the dramatic drawdowns in prices across the crypto sector, the implosion of several prominent crypto banking protocols, and increasingly negative sentiment, allocating even more time to crypto might seem like an odd choice.

That said, and even during the current crypto winter, the pace and prevalence of crypto adoption continue to accelerate almost unimpeded. With the number of individuals using crypto assets numbering in the hundreds of millions, with a billion total users in many medium-term forecasts, the likelihood of client questions around crypto is only going to increase. CPAs play an important role in the marketplace, serving as a trusted experts able to analyze, communicate, and report financial results. In addition, many CPAs play a key role in how entrepreneurs, investors, and businesses make decisions for the future, allocate capital in the present, and locate new market opportunities.

In other words, CPAs need to – more than ever before – be on top of crypto trends to assist both their colleagues and external clients. Let’s take a look at some of the items that should be top of mind for accounting professionals even as crypto prices continue to struggle.

Adoption is widespread. Something that differentiates the current crypto landscape from previous years is the ease with which individuals and institutions are able to get involved. With major trading platforms allowing retail investors to invest and trade crypto, and virtually every financial institution developing and/or offering crypto-related products and services, the ease with which crypto can be accessed continues to increase. As the scope of crypto adoption expands and further develops, clients will be looking for some expertise and guidance as to how to best integrate these instruments into business operations.

Entrepreneurs might want to start accepting crypto payments in order to attract new customers, which is always beneficial, but they are going to have questions that include the following. How does integrating crypto into the business impact the bottom line? Are there insurance considerations and plans that need to be updated once crypto is introduced? What is the best way to report and communicate this information to investors and creditors?

CPAs might not have all the answers, but can (and should) help clients address them.

Tax planning. No conversation about CPAs and crypto would be complete without mentioning the tax implications of dealing with crypto-assets. Seemingly a straightforward topic – assume every transaction, transfer, or exchange is taxable – that can also become quite complicated as more advanced crypto assets applications are introduced. While specific court cases highlight the ambiguity around staking and block rewards, there are whole swaths of the crypto landscape that CPAs can help clients get a better understanding of.

For example, and especially in the aftermath of the current price drawdowns that have dominated crypto headlines recently, there are tax and tax-related investing opportunities that CPAs should be sure to inform clients about. These include – due to the current IRS classification of crypto – the non-applicability of the wash sale rule, although this opportunity may be rescinded at some point. In addition, the tax implications of decentralized finance (Defi) income and expenses, as well as the reality that the same non-fungible token (NFT) can be taxed differently depending on the situation also create numerous questions that CPAs can help address.

Put simply, crypto tax planning is a complicated and fast-growing area that shows no sign of slowing down.

Cybersecurity. The importance of robust cybersecurity cannot be overstated, and every accounting professional is well aware of this fact. CPAs routinely handle some of the confidential and valuable data that an organization has; the continuing proliferation of crypto-assets is only increasing the importance of this knowledge. Even something as seemingly simple as offering to accept crypto as payment from customers raises a bevy of cybersecurity-related questions.

Which third-party vendor will be selected to assist the client with this plan? How is due diligence conducted on the vendor and implementation staff in such a fast-growing space? Does the crypto payment tool interoperate correctly with the rest of the technology stack? Will the firm in question hold onto the crypto received, convert it immediately to fiat, or select a middle path? All of these questions have a direct financial statement impact but are also topics that influence the current and future work of CPAs.

Technology drives and impacts virtually every aspect of every business, and cryptocurrency implementation simply adds to this already complicated landscape. Complicated situations, however, are also opportunities for motivated and proactive practitioners.

General interest in crypto assets from an accounting perspective tends to mirror the price of bitcoin and general sentiment as well as peaking around tax season. An understandable pattern, but one that forward-looking CPAs should seek to amend. CPAs play pivotal roles in the business lives of many entrepreneurs and business owners, and – at a larger scale – provide need confidence in the data reported by organizations to the marketplace. Cryptoassets of all kinds are continuing to expand and proliferate in the financial space, and CPAs are uniquely well-positioned to leverage these emerging opportunities for themselves and their clients.

Crypto questions abound, and this creates an exciting space for the profession to provide expertise, increase transparency around this data, and help clients make better business choices.

thefintech.info

HOW BANKS CAN MEET SMB DEMANDS FOR OMNICHANNEL PAYMENTS

Small businesses want to offer their customers the latest digital payment tools. There are many specialized solutions available but small businesses often prefer dealing with a single financial institution. Here are several options for how community banks can keep up with payments.

Payment methods are constantly evolving and to meet the expectation of customers in today’s Omni-commerce world, small businesses want to offer services such as mobile app payment processing and text-to-pay — but need a trusted provider to make it happen. What better partner than their community bank?

Research shows that small businesses overwhelmingly prefer to have all their banking and credit needs met by one financial institution. According to BlueVine, nearly nine out of ten small businesses (87%) consider it important for a single provider to handle their credit and banking services. Additionally, a recent study by J.P. Morgan and Forbes shows that 52% of executives plan to consolidate their treasury and payment service providers.

Community financial institutions can assist businesses in meeting their goals by partnering with a payments provider to offer merchant services. This partnership will increase customer satisfaction, retention rates, and competitive differentiation, and ultimately, level the playing field with larger regional and national banks.

What Capabilities Local Businesses Want

Broadly speaking, merchant services enable businesses to accept and process electronic payment methods. The emergence of omnichannel commerce, where the payment process can happen online or offline, and the ability to accept payments virtually and in person are now integral functions of a small business customer. Community banks and credit unions must recognize that offering small businesses a credit card terminal, competitive pricing, and timely deposits is no longer enough.

According to a survey by Paysafe, 52% of customers and 65% of businesses want more payment options. These can include methods beyond credit cards like cryptocurrencies (decentralized digital currencies) and digital wallets that store payment information and passwords.

Offering streamlined services is foundational in today’s business ecosystem. When the small business owner views the community bank as a business partner, it creates strong, long-lasting customer relationships. Companies that use their community financial institution for their merchant service needs will also bring in more revenue for the bank.

Research by payments provider Elavon shows an 88% increase in average revenue, an 85% increase in deposits, and an 80% increase in loans from businesses that use their community bank for merchant services versus those with only a checking account.

Working with a third-party payments provider is an opportunity for community financial institutions to provide customers with the type of all-in-one services they’re looking for. It can also be a tool to engage prospective customers. For example, many payments providers now offer a broad range of services beyond traditional payment processing, including:

  • Inventory management
  • Sophisticated payroll management
  • Loyalty programs
  • Integrated marketing

According to the Paysafe study, 53% of participants ranked reliability as the top priority for U.S. small- and medium-sized businesses when selecting a payment provider. Followed by:

  • Cost (47%)
  • Fraud management (29%)
  • Ease of integration (28%)

Types of Models and Evaluation Criteria

A community bank’s success in becoming an all-in-one financial solution for its customers is directly tied to the performance of its merchant provider. The strengths and limitations of a potential partnership will positively, or negatively, impact the relationship between the bank and its small business customers.

Merchant providers work with financial institutions in a range of models. Each offers varying degrees of ownership, flexibility, and associated economics. Here are three primary models:

Agent model
In this arrangement, the bank determines the level of support it needs from the payments provider and how the payments provider interacts with its customers. The bank is offered a revenue share from the payments provider.

Referral model
The referral model offers the lowest risk level to the bank, allowing the bank to contract a payments provider and receive revenue share based on percentages. Customers are referred directly to the payments provider for services.

Direct model
Based on the bank’s needs, the direct model can vary. This model can include only processing, joint ventures, integrated service vendor, payment facilitator, or a combination. With the direct model, the bank manages and runs its merchant services program, handling relationships, pricing, and regulatory and operational compliance. Direct models are not typically employed within community banks.

When exploring potential merchant services providers, banks and credit unions should consider the following as guideposts for determining the viability of a payments provider:

  • Financial considerations
  • Cash flow and currency
  • Vertical support
  • Operational efficiency
  • Risk management and compliance
  • Support structure

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