Expanding upon the CloudHealth QBR process, the Robert Half Cloud Centre of Excellence has developed a repeatable process for identifying cost saving opportunities and ensuring that action is taken on them. This session will provide information on how the process was started, how it continues to evolve, and how other companies can develop their own processes.
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STREAMLINING MANUAL PROCESSES AMID COVID-19
The efficiency of any operations department within financial services depends on workflow. Saving employees time and making the team more efficient through automation will enable a company to do more with less stress or frustration, especially when working remotely during the coronavirus crisis.
Efficiency leads to bigger bottom-line profits. To streamline work processes and improve workflow, a business has to assess the entire operation from top to bottom. Financial institutions have to evaluate the use of paper in the office, including how forms are used, processed and archived.
THE BOTTOM LINE – SIMPLIFYING DIGITAL EVOLUTION IN FINANCIAL SERVICES
90% of IT leaders in financial services believe their firm will need to invest in digital projects just to survive the rapidly changing market. Today, digitalisation is not only an important strategic development, it’s a fight for survival.
While this provides a new direction for the industry, the reality is that IT leaders and developers in financial services face myriad challenges in the post-digital world – from outdated infrastructure that no longer suits the needs of a remote workforce to evolving customer expectations for mobile banking or artificial intelligence (AI) enabled trading, or even simply maintaining compliance as regulations change and penalties for breaches increase.
EMPOWERING YOUR SME CUSTOMERS FOR THE NEW DIGITAL NORMAL WITH APIS AND MICROSERVICES
SMEs in particular, hard hit by physical constraints, acutely need to be digitally connected and empowered towards identifying sales and service opportunities. Banks and financial institutions can offer this through bundling their core services and functionality along with digital enablement tools. Curation through security and finance would easily make them a one stop shop.
THE ROLE OF DIGITAL IDENTITY IN A PHYSICALLY DISTANCED WORLD
The global pandemic brings the need for effective digital identity as physical distancing measures are imposed worldwide.
Remote access to financial services is more in demand than ever, however there are a wide range of risks when engaging with consumers in a faceless environment. In this free webinar, Rahim Kaba from OneSpan and Ignacio Del Castillo from Veridas will discuss novel approaches to digital identity verification to securely onboard and engage with consumers – and at a distance.
WHAT DOES THE FUTURE HOLD FOR “TRADITIONAL” BANKING MODELS?
With changing regulations, increased demand and market unrest, the banking industry is more complicated than ever.
Financial institutions have realised the necessity to change with the market. Major banks are now looking for agile and innovative solutions. They want to improve customer experience, speed up loan decisions and provide the best service for their customers but with the least amount of risk possible.
LENDING DIGITALISATION & AI: BEYOND THE HYPE – WHAT’S CONCRETE?
One specific area that’s come under the spotlight is lending. The digitalisation of a financial institution’s lending process is no longer an option, but a requirement in this current economic climate. Firms must consider the compelling benefits of artificial intelligence (AI) when digitalising their credit process in order to overcome the COVID-19 economic crisis and stay ahead of competition.
BANKS MUST EMPOWER SME CLIENTS WITH MORE THAN A REPACKAGED RETAIL ACCOUNT
Banks have traditionally failed to cater to customers in the small and medium-sized enterprises (SMEs) segment because banks incorrectly offer repacked retail products.