EVENTS - The Fintech

BALANCING THE IT COMPLIANCE AND INNOVATION AGENDAS IN FINANCIAL SERVICES

A wealth of innovation has happened since the 2008 financial crisis. Driven by fresh competition and higher customer expectations, it’s more important than ever that financial services firms invest in new technologies to stay relevant.

The industry is now entering a new decade in which the public cloud is starting to become the new dominant infrastructure, banks are integrating artificial intelligence as part of some of their biggest technology overhauls to date, and end-to-end digital services are becoming the default customer expectation.

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HOW FINANCIAL SERVICES FIRMS ARE PREPARING FOR THE NEW NORMAL

The COVID-19 pandemic has forced a sudden shift from physical to digital. For months, financial services firms have had to swiftly put in place solutions to try to minimise the impact to employee productivity and client service when operating remotely.

Now, more than ever, firms are turning to IT innovations to digitally transform their organisation.

One thing we know for a fact is that business leaders need to review and revise their business continuity and succession planning efforts. Firms must prepare for the worst-case scenarios in which key staff are unavailable. Executives who take proactive steps, now, can put their firm in better position to operate and succeed in the “new normal.”

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STOP WASTING MONEY IN THE CLOUD!

Expanding upon the CloudHealth QBR process, the Robert Half Cloud Centre of Excellence has developed a repeatable process for identifying cost saving opportunities and ensuring that action is taken on them. This session will provide information on how the process was started, how it continues to evolve, and how other companies can develop their own processes.

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STREAMLINING MANUAL PROCESSES AMID COVID-19

The efficiency of any operations department within financial services depends on workflow. Saving employees time and making the team more efficient through automation will enable a company to do more with less stress or frustration, especially when working remotely during the coronavirus crisis.

Efficiency leads to bigger bottom-line profits. To streamline work processes and improve workflow, a business has to assess the entire operation from top to bottom. Financial institutions have to evaluate the use of paper in the office, including how forms are used, processed and archived.

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THE BOTTOM LINE – SIMPLIFYING DIGITAL EVOLUTION IN FINANCIAL SERVICES

90% of IT leaders in financial services believe their firm will need to invest in digital projects just to survive the rapidly changing market. Today, digitalisation is not only an important strategic development, it’s a fight for survival.

While this provides a new direction for the industry, the reality is that IT leaders and developers in financial services face myriad challenges in the post-digital world – from outdated infrastructure that no longer suits the needs of a remote workforce to evolving customer expectations for mobile banking or artificial intelligence (AI) enabled trading, or even simply maintaining compliance as regulations change and penalties for breaches increase.

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EMPOWERING YOUR SME CUSTOMERS FOR THE NEW DIGITAL NORMAL WITH APIS AND MICROSERVICES

SMEs in particular, hard hit by physical constraints, acutely need to be digitally connected and empowered towards identifying sales and service opportunities. Banks and financial institutions can offer this through bundling their core services and functionality along with digital enablement tools. Curation through security and finance would easily make them a one stop shop.

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THE ROLE OF DIGITAL IDENTITY IN A PHYSICALLY DISTANCED WORLD

The global pandemic brings the need for effective digital identity as physical distancing measures are imposed worldwide.

Remote access to financial services is more in demand than ever, however there are a wide range of risks when engaging with consumers in a faceless environment. In this free webinar, Rahim Kaba from OneSpan and Ignacio Del Castillo from Veridas will discuss novel approaches to digital identity verification to securely onboard and engage with consumers – and at a distance.

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WHAT DOES THE FUTURE HOLD FOR “TRADITIONAL” BANKING MODELS?

With changing regulations, increased demand and market unrest, the banking industry is more complicated than ever.

Financial institutions have realised the necessity to change with the market. Major banks are now looking for agile and innovative solutions. They want to improve customer experience, speed up loan decisions and provide the best service for their customers but with the least amount of risk possible.

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